topic Re: My internet is not working. in Account & Billing

My internet is not working.

Angel41 — Tue, 30 Dec 2025 17:22:45 GMT

My internet is not working. I paid everything and it says it's blocked and I don't understand why

Re: My internet is not working.

caesarome — Tue, 30 Dec 2025 17:46:58 GMT

Was it suspended due to a bill not being paid so is this what you are saying has happened because if it is then as well as paying it in full you do also need to setup your monthly payment again.

Re: My internet is not working.

PandJ2020 — Tue, 30 Dec 2025 18:00:15 GMT

@Angel41 wrote:
I paid everything

When and how late?

If you paid today then you may get lucky if the payment clears tomorrow, if not it will be next year.

Re: My internet is not working.

MuckerRekcum — Wed, 08 Apr 2026 13:30:16 GMT

I am abroad and my internet connection is not working

Re: My internet is not working.

MuckerRekcum — Wed, 08 Apr 2026 13:37:46 GMT

Why is my Internet not working

Re: My internet is not working.

MuckerRekcum — Wed, 08 Apr 2026 13:39:03 GMT

How do I speak to an advisor

Re: My internet is not working.

MightyQuinn — Wed, 08 Apr 2026 13:39:58 GMT

@MuckerRekcum wrote:
I am abroad and my internet connection is not working

Hi @MuckerRekcum I'm afraid that you not talking to Sky customer services here. Please see Welcome below for information about this community.

Re: My internet is not working.

Daniel0210 — Wed, 08 Apr 2026 13:40:41 GMT

@MuckerRekcum wrote:

I am abroad and my internet connection is not working

@MuckerRekcum

Is this on a Sky Mobile device?