topic Re: Equipment in Account & Billing

Equipment

Glanacolly — Wed, 08 Apr 2026 10:23:53 GMT

I'm charged for equals using????

Re: Equipment

Daniel0210 — Wed, 08 Apr 2026 10:28:18 GMT

@Glanacolly wrote:

I'm charged for equals using????

@Glanacolly

Please explain as that makes no sense.

Re: Equipment

caesarome — Wed, 08 Apr 2026 12:14:17 GMT

@Glanacolly

Have you returned equipment only to be charged a non return fee, if this is the case do you have the tracking details from the reciept you were given because if so we can arrange help for you via here.

Re: Equipment

MightyQuinn — Wed, 08 Apr 2026 12:18:48 GMT

@Glanacolly wrote:
I'm charged for equals using????

Hi @Glanacolly Are you saying that you have been charged for equipment that you are still using? If so, what equipment and what live subscriptions do you have?

Re: Equipment

DaveDrizen — Wed, 08 Apr 2026 12:38:37 GMT

I am not sure how this happens as from experience if follow Sky rules you get confirmation quite quickly when equipment is returned. As I said I have experience of this as I had to a mini box to them earlier this month. My service finished on 28 March. Three day later I got there return packaging arrived. I straight away within a hour of receiving it, following instructions received with packaging packed it up and taken it straight to the post office for delivery to Sky. A easy exercise for me. Sky use parcel force 48 which is tracked, though I put receipt in a safe place in case I need to prove at later date. However that would not now be necessary as two days after posting it I got email from. Sky as well message in the my Sky app, thanking me for returning the equment saying it now with there courier and would be with them shortly. By the look of it Sky also track the return of the equipment as they must have customer reference code on the address label to do this. Therefore I not sure why some people have problems as Sky apprantly know when the equipment on it way if you use the label sent, and it dose not need to be unpacked at there depo before they give confirmation of receipt of it.

Re: Equipment

Mark39 — Wed, 08 Apr 2026 13:00:00 GMT

@DaveDrizen wrote:

However that would not now be necessary as two days after posting it I got email from. Sky as well message in the my Sky app, thanking me for returning the equment saying it now with there courier and would be with them shortly. By the look of it Sky also track the return of the equipment as they must have customer reference code on the address label to do this.

That's entirely correct. However, from numerous posts here, that appears not to stop Sky later claiming that the return hasn't been received. Having proof of postage makes it a straightforward matter for a customer to get Sky to change their records to confirm receipt. Best to keep proof of postage for perhaps as long as 12 months.