topic Leaving Fee in Account & Billing

Leaving Fee

Gemba1 — Tue, 07 Apr 2026 19:19:24 GMT

Hi,

I have recently joined Sky and my previous provider Virgin are charging an early leaving fee. Will sky pay anything towards that charge?

Thanks

Re: Leaving Fee

caesarome — Tue, 07 Apr 2026 19:20:52 GMT

@Gemba1

Sky will not pay any of it but once you provide them with the documents they require they will apply a credit to your account to cover the charge.

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*

You must provide a copy of the bill from Virgin where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

Re: Leaving Fee

Daniel0210 — Tue, 07 Apr 2026 19:21:54 GMT

@Gemba1

Sky don't pay your old provider. You, the customer pays the early termination fees and Sky subsequently reimburses you.

Sky would credit back up to £200 for broadband and up to £100 for TV. Please read below about Sky switching credit...

https://www.sky.com/help/articles/switching-credit-offer