https://helpforum.sky.com/t5/Account-Billing/Change-of-address-but-not-moving/m-p/5248216#M287928 <P>Very frustrating trying to get any sense out of the chat bots!!</P><P>&nbsp;</P><P>I have two properties. I used to have sky products on one home but then set up broadband on my second property. I am now considering adding a tv package to my second home however the app will not let me update my address without signing up or transferring new products.&nbsp;<BR /><BR /></P><P>all I want to do is change my man address but the 'moving home' options doesn't allow this as wants to transfer services!!</P> Tue, 07 Apr 2026 17:52:48 GMT Susan200 2026-04-07T17:52:48Z https://helpforum.sky.com/t5/Account-Billing/Change-of-address-but-not-moving/m-p/5248216#M287928 <P>Very frustrating trying to get any sense out of the chat bots!!</P><P>&nbsp;</P><P>I have two properties. I used to have sky products on one home but then set up broadband on my second property. I am now considering adding a tv package to my second home however the app will not let me update my address without signing up or transferring new products.&nbsp;<BR /><BR /></P><P>all I want to do is change my man address but the 'moving home' options doesn't allow this as wants to transfer services!!</P> Tue, 07 Apr 2026 17:52:48 GMT https://helpforum.sky.com/t5/Account-Billing/Change-of-address-but-not-moving/m-p/5248216#M287928 Susan200 2026-04-07T17:52:48Z https://helpforum.sky.com/t5/Account-Billing/Change-of-address-but-not-moving/m-p/5248221#M287930 <P>Yes, a 'home move' is for transferring services to a new address only.</P><P>&nbsp;</P><P>You'll need to persevere in calling Sky to sort this out...</P> Tue, 07 Apr 2026 18:00:34 GMT https://helpforum.sky.com/t5/Account-Billing/Change-of-address-but-not-moving/m-p/5248221#M287930 PandJ2020 2026-04-07T18:00:34Z