topic Re: Sky complaint chat in Account & Billing

Sky complaint chat

vulcan777 — Tue, 07 Apr 2026 17:25:19 GMT

I was recently making a complaint within the Sky complaint interface.

during the process the agent asked if I was ok to go to my account and alter marketing preferences.

when I said no I shortly received a text message (genuine from Sky) with an access code.

the agent then asked me for that code within the chat interface.

is this a normal occurrence ?

thanks

Re: Sky complaint chat

caesarome — Tue, 07 Apr 2026 17:28:56 GMT

I have never done this either Sky but have with other companies so you should be fine to give it to them if you are using a chat service to speak to someone at Sky.

Re: Sky complaint chat

vulcan777 — Tue, 07 Apr 2026 17:31:15 GMT

This was the legit sky complaint chat function which begins with you chatting to the virtual assistant before being handed over to call centre agent

Re: Sky complaint chat

twilight+princess — Wed, 08 Apr 2026 11:06:08 GMT

Do you have 2 factor authentication on your account & receive the code via text? If yes then it may have been that code being received which would mean Sky cs was trying to sign into your account. They should not be asking for 2fa codes nor the account password .
However if it was a code to prove the call was genuinely from Sky then it should be fine.