topic Re: Frustration in Account & Billing

Frustration

Flowers7 — Tue, 07 Apr 2026 16:23:54 GMT

I am a VIP member now for 26 years ,I am now 80 and long retired ,my income does not support this leevel of monthly bill ,I need to discus whats available to me, or I need to cancel my agreement .can I speak to a human being not a robot,

Re: Frustration

Daniel0210 — Tue, 07 Apr 2026 16:32:30 GMT

@Flowers7
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Frustration

Flowers7 — Tue, 07 Apr 2026 16:32:55 GMT

I have always spoken to a human being in the past to discuss my account and thats what I need to do now please. I cant afford a £160=00

Re: Frustration

Daniel0210 — Tue, 07 Apr 2026 16:34:30 GMT

@Flowers7

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: Frustration

MightyQuinn — Tue, 07 Apr 2026 16:39:44 GMT

@Flowers7 wrote:
I have always spoken to a human being in the past to discuss my account and thats what I need to do now please.

Hi @Flowers7 To renegotiate your subscription, I'm afraid that you will have to telephone Sky. This is a public community forum, not Sky customer services. Please see Welcome below for information about this community.