topic Re: I keep getting email messages saying im leaving in Account & Billing

I keep getting email messages saying im leaving

Terry13-3 — Tue, 07 Apr 2026 11:18:50 GMT

I keep getting emails about switching to a different provider but I'm not how do I communicate with a human being to get this sorted ?

Re: I keep getting email messages saying im leaving

Me134 — Tue, 07 Apr 2026 11:21:03 GMT

@Terry13-3 wrote:
I keep getting emails about switching to a different provider but I'm not how do I communicate with a human being to get this sorted ?

Emails from who exactly and switching what exactly? Do they state who you're "switching to"?

Re: I keep getting email messages saying im leaving

Anonymous — Tue, 07 Apr 2026 11:21:25 GMT

Give Sky a little call my friend

Re: I keep getting email messages saying im leaving

Daniel0210 — Tue, 07 Apr 2026 11:23:50 GMT

@Terry13-3

If this is for Sky Broadband and Sky Talk this pops up from time to time. Usually someone has submitted a request for service with another provider and have provided an incorrect house number or postcode.

You will need to call Sky to stop the cancellation. Dialling 150 free from your Sky Talk landline is the quickest way.

Re: I keep getting email messages saying im leaving

Terry13-3 — Tue, 07 Apr 2026 11:47:16 GMT

Switching broadband and from Airband

Re: I keep getting email messages saying im leaving

MightyQuinn — Tue, 07 Apr 2026 12:23:33 GMT

Hi @Terry13-3 Your only option is to contact the number provided in the email message. Unfortunately Ofcom requires you to reject the transfer, it is your responsibility to do this under the their switching rules. If the email is from Airband (your current ISP), you must contact them (not Sky).

Re: I keep getting email messages saying im leaving

Daniel0210 — Tue, 07 Apr 2026 12:25:42 GMT

@Terry13-3 wrote:

Switching broadband and from Airband

@Terry13-3

So, just to clarify Airband have sent the email saying you're leaving them to join Sky?

Re: I keep getting email messages saying im leaving

caesarome — Tue, 07 Apr 2026 12:37:59 GMT

@Terry13-3

Who is your current landline provider ?

Re: I keep getting email messages saying im leaving

Terry13-3 — Tue, 07 Apr 2026 13:41:47 GMT

No im with sky and Airband are saying im joining them I've never heard of them till now

Re: I keep getting email messages saying im leaving

Daniel0210 — Tue, 07 Apr 2026 13:46:15 GMT

@Terry13-3

Then you need to contact Sky asap.

Re: I keep getting email messages saying im leaving

Terry13-3 — Tue, 07 Apr 2026 14:04:48 GMT

Ok will do just don't want to lose my service with sky that's all

Re: I keep getting email messages saying im leaving

Terry13-3 — Wed, 08 Apr 2026 12:39:15 GMT

Yes that's correct I've never heard of Airband till now

Re: I keep getting email messages saying im leaving

caesarome — Wed, 08 Apr 2026 12:47:15 GMT

What was the result of the phone call you had with Sky about this ?

Re: I keep getting email messages saying im leaving

Terry13-3 — Wed, 08 Apr 2026 14:27:16 GMT

They are going to contact Airband to stop and remove me from there list but Airband have already sent out the new router. 😔