https://helpforum.sky.com/t5/Account-Billing/refund-credit-after-cancelling-service/m-p/5237774#M287813 <P>I'm leaving sky because everything is just so difficult with sky.</P><P>I saw that I have a cancellation fee for leaving sky in my account so I paid it myself. Then sky use direct debt to withdraw the same money from my account account again. Now I have this cancellation fee in my account as credit. How do I withdraw it? Every other company just let you withdraw it but sky has this uselss bot give you the same irrelavent answer again and again.</P> Tue, 24 Mar 2026 23:14:52 GMT Wuzhi 2026-03-24T23:14:52Z https://helpforum.sky.com/t5/Account-Billing/refund-credit-after-cancelling-service/m-p/5237774#M287813 <P>I'm leaving sky because everything is just so difficult with sky.</P><P>I saw that I have a cancellation fee for leaving sky in my account so I paid it myself. Then sky use direct debt to withdraw the same money from my account account again. Now I have this cancellation fee in my account as credit. How do I withdraw it? Every other company just let you withdraw it but sky has this uselss bot give you the same irrelavent answer again and again.</P> Tue, 24 Mar 2026 23:14:52 GMT https://helpforum.sky.com/t5/Account-Billing/refund-credit-after-cancelling-service/m-p/5237774#M287813 Wuzhi 2026-03-24T23:14:52Z https://helpforum.sky.com/t5/Account-Billing/refund-credit-after-cancelling-service/m-p/5247771#M287819 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4644103">@Wuzhi</a>&nbsp; If you have a direct debit setup you should never make any manual payments as you've found it won't stop a direct debit collection.</P> <P>&nbsp;</P> <P>As the crecdit is showing we can escalate your post to the community messaging team to process a refund, would you like this to be done?</P> Tue, 07 Apr 2026 09:08:45 GMT https://helpforum.sky.com/t5/Account-Billing/refund-credit-after-cancelling-service/m-p/5247771#M287819 GD1 2026-04-07T09:08:45Z