topic Re: Unlink HBO Max in Account & Billing

Unlink HBO Max

lukedurman — Mon, 06 Apr 2026 10:46:47 GMT

Hi everyone, so, the free hbo max has been linked to a different account that already pays, I would like it unlinked so the free subscription isn't wasted and can go to another account. I have tried the sky assistant, no chance getting through to talk to someone there, also I have called and they couldn't help me either. So please can someone help me out from here Thank you

Re: Unlink HBO Max

LJB-C — Mon, 06 Apr 2026 11:59:18 GMT

Hi there @lukedurman, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Unlink HBO Max

caesarome — Mon, 06 Apr 2026 12:09:22 GMT

@lukedurman

Have a read of the FAQ here as it explains what you need to do:

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/q-tv-apps-test/articles/problem-signing-up-hbo-max