topic Re: Charged early termination fee (within 30 days) in Account & Billing

Charged early termination fee (within 30 days)

rgbUser — Sun, 05 Apr 2026 12:01:07 GMT

I've been charged early termination charge for broadband even though this was within the 30 days period of the price increase notification email which says you can leave within this period. Anyone from CS help?

Re: Charged early termination fee (within 30 days)

caesarome — Sun, 05 Apr 2026 12:06:30 GMT

@rgbUser

You will need to call Sky again using the phone number shown on the price increase email and talk to them about this as Sky CS do not post on here.

Re: Charged early termination fee (within 30 days)

rgbUser — Sun, 05 Apr 2026 12:09:40 GMT

I have been sent an online chat link to customer services on here previously by a admin

Re: Charged early termination fee (within 30 days)

caesarome — Sun, 05 Apr 2026 12:19:04 GMT

That was for a credit refund of which Sky's messaging team can help with, they can not help with billing issues like this I'm afraid.