topic Restricted account despite never missing a direct debit in Account & Billing

Restricted account despite never missing a direct debit

Rebecca199808 — Sat, 04 Apr 2026 15:39:30 GMT

Whenever I go onto MySky to check details/packages etc, it tells me that my account has been restricted until I make a payment. My direct debit is set up for the 17th of every month, as it has been since I moved 3 years ago and I have never missed a payment. I'm trying to arrange a home move, but can't do so as my account has been restricted. What's the advice here?

Re: Restricted account despite never missing a direct debit

caesarome — Sat, 04 Apr 2026 16:01:09 GMT

@Rebecca199808

I take it your services are not restricted, if not do you owe any payment against Sky Marketplace ?

Re: Restricted account despite never missing a direct debit

Me134 — Sat, 04 Apr 2026 16:25:53 GMT

@Rebecca199808 wrote:
Whenever I go onto MySky to check details/packages etc, it tells me that my account has been restricted until I make a payment. My direct debit is set up for the 17th of every month, as it has been since I moved 3 years ago and I have never missed a payment. I'm trying to arrange a home move, but can't do so as my account has been restricted. What's the advice here?

I'm probably stating the obvious here but surely ask them rather than other customers?