topic Re: Broadband in Account & Billing

Broadband

Michaela56 — Sat, 04 Apr 2026 06:40:43 GMT

I've changed from now to sky and was quoted 18 a month,I was paying now 27, the engineer was cancelled because of issues and have now been told engineer due 6th July and have been told I'm with sky still but now have charged me 44 pound today? I have put in complaint today.

Any advice please?

Thanks

Re: Broadband

caesarome — Sat, 04 Apr 2026 09:04:35 GMT

@Michaela56

What do your future bills show that you will be paying ?

Re: Broadband

Michaela56 — Sat, 04 Apr 2026 11:39:23 GMT

Hi I don't have any future bills on sky yet just says scheduled. When I logged on to my old Now account it says I have no services with them?

Thanks

Re: Broadband

caesarome — Sat, 04 Apr 2026 12:07:23 GMT

@Michaela56

Your opening post isn't to clear as to who your current broadband supplier is at present so is it Sky or Now ?

Re: Broadband

Michaela56 — Sat, 04 Apr 2026 12:15:54 GMT

I think it's sky because I was due have it fitted 24th March but engineer cancelled and have to wait till 6th July but the customer service rep I spoke to at sky said my service wudnt b affected.

Re: Broadband

caesarome — Sat, 04 Apr 2026 12:22:08 GMT

If Now have charged you have you spoken to them ?

Re: Broadband

Michaela56 — Sat, 04 Apr 2026 12:25:59 GMT

No because wen I log on with them I have no services with them? Bec it's all under the same umbrella I assumed sky was taking over because now charged me 5 wks the final month.

Re: Broadband

caesarome — Sat, 04 Apr 2026 12:44:23 GMT

@Michaela56

In your opening post you said Now had charged you so I would speak to them about this as I'm not sure Sky can refund this.

Re: Broadband

Michaela56 — Sat, 04 Apr 2026 13:00:16 GMT

I have now spoken to sky because there having issues and have to put back the Broadband for 3 months and I'm out of contract I will need pay now the 44 pound a month and I can claim money back when it's go live.....she is chasing the installation bec 3 months seems excessive and there is no reason on her screen and they will be in touch tue.

Thank you so much for your time

Re: Broadband

PandJ2020 — Sat, 04 Apr 2026 14:28:59 GMT

https://www.sky.com/help/articles/auto-compensation

does any of this apply?

Re: Broadband

Michaela56 — Sat, 04 Apr 2026 14:32:02 GMT

Thank you I'll keep that in mind ,it very excessive what they saying but I will c if she rings me tue.