topic Re: I wish to speak to a customer services why is it so difficult ??? in Account & Billing

I wish to speak to a customer services why is it so difficult ???

Lynnirwin — Tue, 01 Jul 2025 13:37:54 GMT

All l want is to discuss the letter you sent me today with an agent in billing or accounts pls !!!!

Re: I wish to speak to a customer services why is it so difficult ???

Daniel0210 — Tue, 01 Jul 2025 13:39:19 GMT

@Lynnirwin
You aren’t contacting Sky Customer Services here. This is predominantly a customer led discussion forum where Sky customers are available to help other customers.

So long as your services aren't restricted … To call Sky dial 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: I wish to speak to a customer services why is it so difficult ???

JackieG6 — Sat, 04 Apr 2026 11:27:15 GMT

I need to talk to a customer service agent i up graded my HBO yesterday and I can't access to any thing as it keeps asking get access.

Re: I wish to speak to a customer services why is it so difficult ???

daveNOS — Sat, 04 Apr 2026 12:15:44 GMT

@JackieG6 Call Sky then, as already stated in this thread you are not contacting customer service here.

Re: I wish to speak to a customer services why is it so difficult ???

DaveDrizen — Sat, 04 Apr 2026 12:50:10 GMT

If you ring the Sky number. Yes you will get though to a amoutive service. Just answer the questions but don't take any notice what it says. It might also say it will send you a link as a text, again just ignore it. It will then say to you is that is all or words to that effect, say "no" it will then ask you probably if you are the account holder and may be your telephone password on answering these questions you will be passed though.to a human customer services adviser.

Re: I wish to speak to a customer services why is it so difficult ???

Daniel0210 — Sat, 04 Apr 2026 12:46:23 GMT

@DaveDrizen wrote:

@Lynnirwin wrote:

All l want is to discuss the letter you sent me today with an agent in billing or accounts pls !!!!

If you ring the Sky number. Yes you will get though to a amoutive service. Just answer the questions but don't take any notice what it says. It might also say it will send you a link as a text, again just ignore it. It will then as you if that is all or words to that effect, say "no" it will then as you if you the account holder and may be telephone pass word on answering these questions you will be passed though.toba human customer services adviser.

@DaveDrizen

You have replied to a post from July 2025.

Re: I wish to speak to a customer services why is it so difficult ???

DaveDrizen — Sat, 04 Apr 2026 12:52:47 GMT

Never mind the reply still applys to the later post. I edited my post to do so.