topic Re: New customer reward email in Account & Billing

New customer reward email

Charlotte1967 — Sat, 04 Apr 2026 11:22:43 GMT

I am trying to claim my new customer reward voucher but the email with the code on has not come . I did this 2 weeks ago.
any help how I get this email could be appreciated as im going round and round with no luck

thank you

Re: New customer reward email

Daniel0210 — Sat, 04 Apr 2026 11:29:45 GMT

@Charlotte1967

Do you mean the Refer A Friend reward?

If so you should receive your reward via email, 45 days after you joined and paid the first bill.

If it's longer than that contact Sky via email at referafriend@sky.uk

Re: New customer reward email

Charlotte1967 — Sat, 04 Apr 2026 11:37:27 GMT

no not refer a friend .

it was a voucher for being a new customer and I clicked on the email to claim which informed me an email has been sent with a voucher code on . This is the email I haven't received

Re: New customer reward email

caesarome — Sat, 04 Apr 2026 12:14:14 GMT

@Charlotte1967

Have you checked your email accounts junk, trash, bin or spam folders for this email ?

Re: New customer reward email

MightyQuinn — Sat, 04 Apr 2026 12:16:13 GMT

Hi @Charlotte1967 It was definitely Sky, and not a third party company offering the voucher?

Re: New customer reward email

Charlotte1967 — Sat, 04 Apr 2026 12:17:27 GMT

Yes defo checked everywhere

Re: New customer reward email

Charlotte1967 — Sat, 04 Apr 2026 12:18:41 GMT

Definitely from sky