topic Netflix in Account & Billing

Netflix

Anonymous — Sat, 04 Apr 2026 12:06:48 GMT

I have a Netflix account with Sky package and been billed for over a year for Netflix as an add on also

Can this be addressed please and credited accordingly

Thanks

Gerard

Re: Netflix

MightyQuinn — Sat, 04 Apr 2026 12:08:56 GMT

Hi @Anonymous Your question for fellow customers is not clear. Which Sky product do you have, SkyQ, Stream or Glass?

Re: Netflix

TimmyBGood — Sat, 04 Apr 2026 12:11:55 GMT

@Anonymous wrote:

Can this be addressed please and credited accordingly

That's rather unlikely. If the Netflix app on Sky hardware was signed into using the previous Netflix credentials then billing should have moved to the Sky subscription: where that hasn't happened neither Sky or Netflix will accept any liability.