topic Re: misled telesales again in Account & Billing

misled telesales again

simmo1059 — Fri, 03 Apr 2026 21:00:10 GMT

lady from sky sales rings me to say as i have been with sky over 25 years she can arrange a discount on my package after 5 minutes reeling offer various packages and my head spinning she ends saying you will now have sky cinema now included with your package for 2 years........thanks bye ........now i see on my sky home page there is sky cinema and next bill will be increasing from £47 to £64.........so much for discounting my packages....i never watch cinema and did not want it ..i was perfectly happy with what i had ...so now i have to mess about cancelling the cinema.....i am now thinking of cancelling everything

Re: misled telesales again

caesarome — Fri, 03 Apr 2026 21:29:19 GMT

@simmo1059

What discount did she give you ?

What shows on what will be the following months bill ?

You can put in a complaint by filling in this online form so give the date and time of this call if you do this:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

Re: misled telesales again

simmo1059 — Sun, 05 Apr 2026 21:28:05 GMT

hi thanks .for info.....but..managed to eventually get through on the phone..explained situation and was told there would be a charge for cancelling ..after a few harsh words to him and explaining i would not be paying a penny to cancel their mistake .. he said after checking with someone came back and said sorry there will now be No charge for me to cancel and to check my account tuesday to check if cancelled ok...so will have to wait as its still showing on my account..another hour of my life wasted !!

Re: misled telesales again

simmo1059 — Sun, 05 Apr 2026 21:35:28 GMT

forgot to say ..when i checked my next bill discount for cinema £5 off for 2 year contract