topic Re: Scammers in Account & Billing

Scammers

Alison+Rowe — Fri, 03 Apr 2026 18:57:10 GMT

For 3.5 years now I have been charged for sky cinema but can never access it when I complain I get the AI chat repeating the same answer for hours and then try to sell me more stuff, be very careful and please check your package sky have scammed me for 3.5 years and are impossible to get hold off I am going to have to get a resolution via the Ombudsman which is going to take a lot of time

Re: Scammers

Annie+UK — Fri, 03 Apr 2026 18:59:49 GMT

This forum is primarily customer-to-customer help, you're not talking to Sky support

Re: Scammers

caesarome — Fri, 03 Apr 2026 19:01:24 GMT

@Alison+Rowe

Are you seeing an upgrade message when you try to watch any of the Sky Movies channels ?

Re: Scammers

Alison+Rowe — Fri, 03 Apr 2026 19:07:11 GMT

Yes I am

Re: Scammers

caesarome — Fri, 03 Apr 2026 19:10:34 GMT

@Alison+Rowe

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Scammers

Alison+Rowe — Fri, 03 Apr 2026 19:22:41 GMT

In a few hours it will be 1am

Re: Scammers

Daniel0210 — Fri, 03 Apr 2026 19:24:57 GMT

@Alison+Rowe wrote:

In a few hours it will be 1am

@Alison+Rowe

If you haven't had an invite by 9pm it'll be tomorrow.

Re: Scammers

LJB-C — Fri, 03 Apr 2026 19:34:33 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Alison+Rowe an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.