topic Re: My bill in Account & Billing

Re: My bill

Tracy2026 — Fri, 03 Apr 2026 09:20:51 GMT

Why is my bill 30£ more than stated

Re: My bill

caesarome — Fri, 03 Apr 2026 09:22:27 GMT

@Tracy2026

Discounts ending or ended so as you can view your bill via the MySky app you can compare your latest bill with a previous one so what does it show ?

Re: My bill

MightyQuinn — Fri, 03 Apr 2026 09:30:16 GMT

@Tracy2026 wrote:
Why is my bill 30£ more than stated

Hi @Tracy2026 Just checking that you know that you are not asking Sky. Please see Welcome below for information about this community.

I would check the detail by comparing past and future bills. Your Sky Bills | Sky.com

Re: My bill

Daniel0210 — Fri, 03 Apr 2026 09:36:16 GMT

@Tracy2026 wrote:

Why is my bill 30£ more than stated

@Tracy2026
We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: My bill

MightyQuinn — Fri, 03 Apr 2026 10:19:15 GMT

@Tracy2026 wrote:
Why is my bill 30£ more than stated

Hi @Tracy2026 See if this gives you any clues Your Sky Bills.

Sorry about the repetition, looks like the post has been shuffled.

Re: My bill

Daniel0210 — Fri, 03 Apr 2026 10:20:35 GMT

@Tracy2026

I have moved your posts and the subsequent replies to a separate thread as you'd added to a thread where the customer had a totally different issue which they were still posting about and that thread was getting extremely confusing.