topic Landline charges in Account & Billing

Landline charges

JillTarn — Fri, 03 Apr 2026 07:20:35 GMT

I phoned my mobile from my landline because I had misplased it following this I have 4 itemised calls on my bill for 52p each, I haven't been charged before and I didn't even answer the phone. Has there been a change to policy.

Re: Landline charges

Me134 — Fri, 03 Apr 2026 08:06:43 GMT

@JillTarn wrote:
I phoned my mobile from my landline because I had misplased it following this I have 4 itemised calls on my bill for 52p each, I haven't been charged before and I didn't even answer the phone. Has there been a change to policy.

Are the 4 numbers listed as your mobile? Did it go to voicemail perhaps?

Re: Landline charges

ALLISON20 — Wed, 08 Apr 2026 14:48:31 GMT

I have seen this on my bills recently too.

I called my sky mobile from my sky landline to help me find it. I have done this often in the past with no charges. The recent calls didn't go to voicemail and were not answered. I have raised a complaint today

Re: Landline charges

PandJ2020 — Wed, 08 Apr 2026 15:07:27 GMT

@ALLISON20 depending on your call plan then there's a 25p connection charge just for calling.

There's also a potentail 27p/minute charge. Whilst it should only start when the call is answered it's possible it could be incurred if not hung up quick enough. (25+27 = 52p as reported in the OP)

Re: Landline charges

ALLISON20 — Wed, 08 Apr 2026 15:38:24 GMT

It's a strange one

I call my mobile often to find it and havnt been charged until recently. I think I have had about 5 charges in the last 6 weeks.

I will be more careful now as to where I leave my mobile in the house so I don't have to ring it.

Thanks for your reply.

Re: Landline charges

caesarome — Wed, 08 Apr 2026 15:51:21 GMT

@ALLISON20

What Sky Talk package do you have, as the pay as you talk one as the name suggests sees all calls being chargeable even those to your own mobile.

Re: Landline charges

ALLISON20 — Wed, 08 Apr 2026 17:06:11 GMT

Yes its pay as you talk. I have been on this package for years.

I dont make calls except to find my mobile at home. I only let it ring a couple of times so it is unanswered and doesn't go to voicemail.

Up till recently I have had no charges for unanswered calls even to my mobile