topic Re: Moving Home in Account & Billing

Moving Home

AndyBeynon — Fri, 06 Mar 2026 08:25:19 GMT

Hello,

Im moving to a new address and want to take Sky with me, i have tried for about a week to open the moving home app on the sky website. [Removed] I will need my Sky bradband and sky TV service transferred to the new address on 13th March 2026

Thanks

Andy Beynon

Moderator notes: Removed personal details

Re: Moving Home

J_ham — Fri, 06 Mar 2026 08:38:10 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Moving Home

AndyBeynon — Thu, 02 Apr 2026 12:07:38 GMT

Hello,

I have moved house and need to change from Sky Q to Sky streaming. Sky Engineer was unable to install a satalite dishat my new address, please provide information regarding this transfer

Regards

Andy Beynon

Re: Moving Home

GD1 — Thu, 02 Apr 2026 12:21:48 GMT

@AndyBeynon You will need to call Sky to discuss any subscription changes.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Moving Home

ToniaG — Tue, 28 Apr 2026 15:35:11 GMT

Hello

I'm moving to a new address next month and I would like to take my Sky with me

Re: Moving Home

MarkGoldsmith — Tue, 28 Apr 2026 16:44:09 GMT

@ToniaG wrote:
Hello
I'm moving to a new address next month and I would like to take my Sky with me

@ToniaG - all the information you need is available here: https://www.sky.com/help/articles/home-move