topic Re: Credit refund in Account & Billing

Credit refund

Lza — Thu, 02 Apr 2026 11:35:41 GMT

Hello,

I received an email saying I have a credit from sky. I don't live at the same address and I dont have the payment method in my account anymore, is there any way I can reinstate the payment method to receive the refund?
Thanks in advance!

Re: Credit refund

Daniel0210 — Thu, 02 Apr 2026 11:38:52 GMT

Yes @Lza

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to raise and send out a cheque to your new address which obviously takes longer (I'm not sure this is an option if you've moved abroad).

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

Re: Credit refund

GD1 — Thu, 02 Apr 2026 11:38:54 GMT

@Lza If you would like we can escalate your post to the Sky Community Messaging Team to help with this.

Re: Credit refund

Lza — Thu, 02 Apr 2026 11:40:07 GMT

Thanks so much for the quick reply. Yes, please escalate. Much appreciated!

Re: Credit refund

Daniel0210 — Thu, 02 Apr 2026 11:41:04 GMT

@Lza

Is it still showing as a crediton your Sky account?

Re: Credit refund

Lza — Thu, 02 Apr 2026 11:42:30 GMT

Yes, I've just checked again to be sure. Its still in credit

Re: Credit refund

Daniel0210 — Thu, 02 Apr 2026 11:44:34 GMT

@Lza

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

Brill+Gill — Thu, 02 Apr 2026 11:47:12 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Lza an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Lza — Thu, 02 Apr 2026 11:47:39 GMT

Thanks so much @Daniel0210 !