topic Unknown payment in Account & Billing

Unknown payment

Rhianna96 — Thu, 02 Apr 2026 11:07:27 GMT

Why am I being charged £10? My bill is not due until 14/04, and I already payed march

Re: Unknown payment

Daniel0210 — Thu, 02 Apr 2026 11:15:08 GMT

@Rhianna96
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

The breakdown of your online bill should tell you.

Any recent subscription changes resulting in a £10 Admin fee maybe?

Re: Unknown payment

caesarome — Thu, 02 Apr 2026 12:10:20 GMT

@Rhianna96

What does your bill show here that this £10 charge is for:

https://www.sky.com/bill/tv-broadband-talk

Re: Unknown payment

DaveDrizen — Thu, 02 Apr 2026 14:46:37 GMT

@Rhianna96 wrote:
Why am I being charged £10? My bill is not due until 14/04, and I already payed march

Is you payment from your direct debit or from Sky market place by card?

Have you recently added HBO max premium to your package that is £10 and would be taken as a separate payment by Sky marketplace by debit or credit card. It unusual for Sky to take such a small amount as extra direct debit payment it usualy add on to next bill. But you need to speak to Sky if can not see what was for.