topic Re: Credit refund in Account & Billing

Credit refund

Jdmoore1981 — Thu, 02 Apr 2026 09:36:17 GMT

Good morning, I've recently cancelled my sky TV subscription and my account is in credit. How can I get this refunded asap? Thanks

Re: Credit refund

GD1 — Thu, 02 Apr 2026 09:39:38 GMT

@Jdmoore1981 have you left your payment method in place? If so we can ask the community messaging team to reach out to you to help with the refund.

Re: Credit refund

Jdmoore1981 — Thu, 02 Apr 2026 09:41:28 GMT

Yes my payment method is still in place

and thanks for the fast response

Re: Credit refund

GD1 — Thu, 02 Apr 2026 09:46:28 GMT

@Jdmoore1981 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

Brill+Gill — Thu, 02 Apr 2026 10:52:08 GMT

Thanks for escalating this @GD1. We’ve sent @Jdmoore1981 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.