topic Re: Refund for my returned sky broadband equipment in Account & Billing

Refund for my returned sky broadband equipment

SLB91 — Thu, 02 Apr 2026 09:01:30 GMT

I returned my equipment before the deadline after the cancellation. However, it has now been more than three months since I returned it, and I still haven’t received my refund. I have contacted several people through the chat service, and all of them assured me that I would receive my refund within 2–3 working days. However, I still have not received my money. Could you please process my refund urgently? I would not recommend Sky to anyone else based on this experience.

Re: Refund for my returned sky broadband equipment

caesarome — Thu, 02 Apr 2026 09:10:06 GMT

@SLB91

Are you saying you were charged a non return fee in error or do you see a credit on your account due to an overpayment prior to leaving Sky ?

Re: Refund for my returned sky broadband equipment

GD1 — Thu, 02 Apr 2026 09:11:18 GMT

@SLB91 As this is a customer helps customer community a refund wouldn't be processed on the back of your post, no one at Sky will know who you are.

Is this a Non return fee or a refund of acredit due to overpayent?