topic Re: Credit in Account & Billing

Credit

Kyekye5 — Wed, 01 Apr 2026 23:02:04 GMT

How do I get a refund for my account in credit

Re: Credit

Daniel0210 — Thu, 02 Apr 2026 04:16:44 GMT

@Kyekye5

To provide the best advice can we ask what the credit is for, eg; have you recently cancelled your subscription?

Re: Credit

Brill+Gill — Thu, 02 Apr 2026 07:45:41 GMT

Hi @Kyekye5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141