Wrong Phone No. on account

IanRM — Wed, 01 Apr 2026 21:39:44 GMT

I'm trying to change my password on my account as it has appeared in a breach. However when I try to access the account it sends a verification code to my ex wifes mobile. How can I sort this ?

Re: Wrong Phone No. on account

Brill+Gill — Thu, 02 Apr 2026 07:44:07 GMT

Hi @IanRM, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Wrong Phone No. on account in Account & Billing

Wrong Phone No. on account

Re: Wrong Phone No. on account