topic Re: Review my contract in Account & Billing

Review my contract

Lisa22041981 — Wed, 01 Apr 2026 15:38:35 GMT

My bill has increased to £123.00 previously £115.00 £104.00 £99.00 (4 increases within a year) I'd like to review this immediately as this is one of my biggest expenses per month it's on par with my energy bill!

thanks in advance

Re: Review my contract

Daniel0210 — Wed, 01 Apr 2026 15:39:27 GMT

@Lisa22041981
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase, other than the usual annual price increase in April, is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

Re: Review my contract

MarkGoldsmith — Wed, 01 Apr 2026 15:39:54 GMT

@Lisa22041981 wrote:
My bill has increased to £123.00 previously £115.00 £104.00 £99.00 (4 increases within a year) I'd like to review this immediately as this is one of my biggest expenses per month it's on par with my energy bill!

thanks in advance

@Lisa22041981 The easiest way is to give Sky a call.

This is a public forum of other Sky customers so you can't renegoitate your contract on the forum.

Re: Review my contract

Lisa22041981 — Wed, 01 Apr 2026 15:44:01 GMT

Thank you I'll give Sky a call directly. Initially thought this maybe an online chat assistant.