topic Credit Refund in Account & Billing

Credit Refund

barsch — Wed, 01 Apr 2026 13:55:23 GMT

I received an email notifying me that there's an outstanding credit balance on my account. However, I've moved abroad so I can't dial the number with a UK number. May I ask if there's another way to receive the refund? Thank you in advance for the help.

Re: Credit Refund

Daniel0210 — Wed, 01 Apr 2026 13:59:35 GMT

@barsch

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to raise and send out a cheque to your new address which obviously takes longer (I'm not sure this is an option if you've moved abroad).

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

Re: Credit Refund

barsch — Thu, 02 Apr 2026 06:22:36 GMT

@Daniel0210 that would be great. Thank you very much

Re: Credit Refund

Daniel0210 — Thu, 02 Apr 2026 06:35:27 GMT

@barsch

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Brill+Gill — Thu, 02 Apr 2026 07:38:55 GMT

Thanks for escalating this @Daniel0210. We’ve sent @barsch an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.