topic Re: Credit in Account & Billing

Credit

Awales — Fri, 27 Mar 2026 19:55:14 GMT

Hi, I've recently taken out sky glass and had new broadband installed, I've got a £78 credit on my account but despite 7 conversations I can't get this refunded, it's my money that I want back into my bank not to sit as a credit, the last person I spoke to told me I had to get my bank to call them to authorise this, HSBC are not going to call sky it's a ridiculous thing to suggest! I should need to make this amount of calls to get a sensible answer, had I known the customer service was this bad I'd of just cancelled! Anybody able to help me?

Re: Credit

caesarome — Fri, 27 Mar 2026 20:12:54 GMT

@Awales wrote:

Hi, I've recently taken out sky glass and had new broadband installed, I've got a £78 credit

We can arrange some help for you via here if you can confirm where this credit has come from, an overpayment for example ?

Re: Credit

Awales — Tue, 31 Mar 2026 21:15:11 GMT

Hi, it was an overpayment from my last bill on Sky Q prior to taking out sky glass

Re: Credit

caesarome — Tue, 31 Mar 2026 21:32:30 GMT

@Awales

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit

Brill+Gill — Wed, 01 Apr 2026 07:54:01 GMT

Thanks for escalating this @caesarome. We’ve sent @Awales an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.