https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243844#M287274 <P>Not sure why you've immediately cancelled your Community log in ?&nbsp;<BR /><BR />This billing process applies to all customers … <BR /><BR />🟣If you usually pay by <STRONG>Direct Debit </STRONG>and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (<STRONG>warning: </STRONG>any manual payment at this point will only go as a credit towards the following months bill). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR />🟣If you usually pay by <STRONG>Continuous Card </STRONG>and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />These links may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR />If you are behind with Stream or Glass payments there is further information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Wed, 01 Apr 2026 04:07:18 GMT Daniel0210 2026-04-01T04:07:18Z https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243835#M287273 <P>I would like to transfer this months bill to next month if possible&nbsp;</P> Wed, 01 Apr 2026 03:42:04 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243835#M287273 Anonymous 2026-04-01T03:42:04Z https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243844#M287274 <P>Not sure why you've immediately cancelled your Community log in ?&nbsp;<BR /><BR />This billing process applies to all customers … <BR /><BR />🟣If you usually pay by <STRONG>Direct Debit </STRONG>and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (<STRONG>warning: </STRONG>any manual payment at this point will only go as a credit towards the following months bill). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR />🟣If you usually pay by <STRONG>Continuous Card </STRONG>and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />These links may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR />If you are behind with Stream or Glass payments there is further information on this link:<BR /><A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Wed, 01 Apr 2026 04:07:18 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243844#M287274 Daniel0210 2026-04-01T04:07:18Z https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243856#M287277 <BLOCKQUOTE><HR />@Anonymous&nbsp;wrote:<BR /> <P>I would like to transfer this months bill to next month if possible&nbsp;</P> <HR /></BLOCKQUOTE> <P>That isn't usually possible as more often than not should the bill not be paid your&nbsp;services could be restricted until it has been.</P> Wed, 01 Apr 2026 04:33:56 GMT https://helpforum.sky.com/t5/Account-Billing/Re-Billing/m-p/5243856#M287277 caesarome 2026-04-01T04:33:56Z