topic Re: Credit refund in Account & Billing

Credit refund

Weazelbum — Tue, 31 Mar 2026 08:18:24 GMT

As it's impossible to obtain a refund other than posting on here, that's what I'm doing. I am owed £60 due to switching provider in February. Can someone contact me and sort it out please? It'll pay for one mile of fuel in my car 🤣 so I need it in my bank account, not Sky's. Thanks in advance.

Re: Credit refund

caesarome — Tue, 31 Mar 2026 15:18:09 GMT

@Weazelbum

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Credit refund

ItWasAllMichele — Tue, 31 Mar 2026 16:55:42 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat to @Weazelbum.

Please be aware conversations automatically close if there is no response within 48 hours.