topic Re: Billng problem in Account & Billing

Billng problem

Bshew — Tue, 31 Mar 2026 15:13:31 GMT

I've been charged for the full month when I was without Sky services for 10 days, after my sky box stopped receiving signal. Tried all avenues to speak to Sky about this and got nowhere. I don't see why I should pay for services I wasn't receiving

Re: Billng problem

caesarome — Tue, 31 Mar 2026 15:58:31 GMT

@Bshew wrote:

I've been charged for the full month when I was without Sky services for 10 days,

That is correct, billing doesn't stop when there is an outage but compensation credit should be applied to your account if you reported the issue to Sky as you can read about here:

https://www.sky.com/help/articles/auto-compensation

Re: Billng problem

MightyQuinn — Tue, 31 Mar 2026 15:55:54 GMT

Hi @Bshew Unlike broadband there is no automatic compensation for TV. However if you contact Sky, they may give you a goodwill credit for the missed days. They expect us to use Sky Go to cover any outages.