topic Re: FREE Sky rewards in Account & Billing

FREE Sky rewards

DJP8128 — Tue, 31 Mar 2026 10:03:03 GMT

I've sent this message to sky but as per usual haven't heard a word back.

Has anyone else encountered this ? It was supposed to be a " FREE " Gift because of over billing or being a loyal customer ( previously ) on sky mobile..

In regards to your offer of a Samsung tab S11 in the form of compensation, I would like to know why I have to pay an upfront cost.

This doesn't represent a " Gift " as I have to pay out an initial cost.

Also, I had to go through a credit check !!.. Why as there wasn't any contractual agreement of any kind ?

I therefore haven't answered any of your phone calls since, as I don't want to go through the same rubbish again.

This was definitely not a free gift.

Regards.

Re: FREE Sky rewards

SKY1992bf — Tue, 31 Mar 2026 10:16:38 GMT

@DJP8128 How was this free offer made to you? Did you receive a phone call from someone saying they were with sky

if you did receive a phone call without initially contacting sky yourself first it's highly likely to be fraudsters trying to obtain enough information to hack your account

did you give out any personal information such as passwords etc

Re: FREE Sky rewards

Mark39 — Tue, 31 Mar 2026 10:17:29 GMT

@DJP8128 almost certainly this wasn't Sky. Sounds like someone trying to scam you.

Re: FREE Sky rewards

DJP8128 — Tue, 31 Mar 2026 10:49:06 GMT

Many thanks for all the replies.

The initial contact was via email, and not a phone call. Normally I bin the emails from sky, but as this one was from sky mobile, I opened it.

No passwords were exchanged and I forwarded the email onto sky, but as per usual no response.

Hopefully I've attached the email, so if anyone else gets one, you'll know.. I've obviously blurred out my name, in case.

Re: FREE Sky rewards

GD1 — Tue, 31 Mar 2026 11:09:22 GMT

@DJP8128 It's not clear from the image (which has been removed as it contains personal details) but is there a link on that email for you to accept the offer? have they used your name?

It's unlikely Sky would send such a freebie.

Re: FREE Sky rewards

SKY1992bf — Tue, 31 Mar 2026 11:04:39 GMT

@GD1 That image needs to be removed I can see personal information as in email address of recipient

Re: FREE Sky rewards

DJP8128 — Tue, 31 Mar 2026 11:05:00 GMT

Yes, my name was on it, and obviously the original email goes on longer.

The more sky ignore my complaint to them, the more convinced this a clever scam, even though all the correct sky details were there, not my old account number, or phone number, which did raise a red flag, because they'd still have that in their files.

But hopefully no one has fallen for this....

Re: FREE Sky rewards

SKY1992bf — Tue, 31 Mar 2026 11:08:12 GMT

@DJP8128 I've asked for the first image to be removed as contains your personal email address

note we are mainly a customer helps customer forum and all information posted is publicly viewable

Re: FREE Sky rewards

DJP8128 — Tue, 31 Mar 2026 11:08:21 GMT

In reply to SKY1992bf , The email address of the recipient is where the email was forwarded to !!

Who, hasn't replied...

Re: FREE Sky rewards

SKY1992bf — Tue, 31 Mar 2026 11:13:00 GMT

@DJP8128 wrote:
In reply to SKY1992bf , The email address of the recipient is where the email was forwarded to !!
Who, hasn't replied...

@DJP8128 the fact it wasn't your address is irrelevant a persons email address was publicly viewable

Re: FREE Sky rewards

daveNOS — Tue, 31 Mar 2026 11:18:49 GMT

@DJP8128 In my opinion its a fake email with a ludicrous offer, Sky are not going to give you a £1000+ tablet free for any reason.

Re: FREE Sky rewards

GD1 — Tue, 31 Mar 2026 11:30:14 GMT

@DJP8128 I agree with @daveNOS don't be suprised if you suddenly receive this in the post.

Have you ensured you've changed your Sky account password as per the guidance here https://www.sky.com/help/articles/account-takeover

Re: FREE Sky rewards

DJP8128 — Tue, 31 Mar 2026 11:36:13 GMT

Yes, all passwords etc have been changed..

Re: FREE Sky rewards

MarkGoldsmith — Tue, 31 Mar 2026 11:48:36 GMT

@DJP8128 wrote:
Yes, my name was on it, and obviously the original email goes on longer.
The more sky ignore my complaint to them, the more convinced this a clever scam, even though all the correct sky details were there, not my old account number, or phone number, which did raise a red flag, because they'd still have that in their files.
But hopefully no one has fallen for this....

Another good indicator its a fake email, is in the small print at the bottom its references the year as 2024. Whilst its possible emails sent in early January may happen to contain the previous year's date, i'd be surprised if any official communications from a big company was sending out emails containing the incorrect year ( particularly with it being a couple of years out).

Re: FREE Sky rewards

PandJ2020 — Tue, 31 Mar 2026 12:20:05 GMT

@daveNOS wrote:
@DJP8128 In my opinion its a fake email with a ludicrous offer, Sky are not going to give you a £1000+ tablet free for any reason.

The domain is not owned by Sky. Ergo 100% scam.

Re: FREE Sky rewards

TimmyBGood — Tue, 31 Mar 2026 20:01:31 GMT

@PandJ2020 wrote:

@daveNOS wrote:

@DJP8128 In my opinion its a fake email with a ludicrous offer, Sky are not going to give you a £1000+ tablet free for any reason.

The domain is not owned by Sky. Ergo 100% scam.

And resolves to a WordPress template page, which is probably another clue it's not entirely legitimate...