topic Bill taken twice in Account & Billing

Bill taken twice

Petrakirvej — Tue, 31 Mar 2026 08:46:52 GMT

Hello I payed on the 23rd march the £27 pounds and I've been charged today again I want that refund back can't be charging me twice in the same month I set up a new direct debit but I payed the balance on my last direct debit as that's what it's said when I logged in then I get charged again today? Like no that's not on

Re: Bill taken twice

GD1 — Tue, 31 Mar 2026 08:54:39 GMT

@Petrakirvej You weren't charged twice, you made an uneccessary manual payment when you didn't need to.

If you have a recurring Direct Debit or card payment in place you should never be making manual payments. You will need to wait for the credit to show on your account before it can be refunded.

Re: Bill taken twice

caesarome — Tue, 31 Mar 2026 09:05:34 GMT

@Petrakirvej

When you see the credit on the account for the payment you made reply here as we can ask Skys messaging team to get in contact with you about this as posted above you do not need to be making manual payments.