topic Re: Payment in Account & Billing

Payment

Evabadham — Mon, 30 Mar 2026 17:09:49 GMT

i missed a payment for my sky stream puck!!
I have paid the outstanding amount since then but had a message from sky saying they have sent me return packages, do I have to return the puck or is there a way to keep it?
It cancelled my subscription but when I turn it on it says my account will be reactivated in less than 2 hours I have since then factory reset my account but now when I use the link account code it says I have a missed payment even tho I paid it yesterday,

Re: Payment

Daniel0210 — Mon, 30 Mar 2026 17:17:45 GMT

@Evabadham

One missed payment does not normally trigger a cancellation of a subscription.

If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Re: Payment

Stephen+Mourton — Mon, 30 Mar 2026 17:14:27 GMT

@Evabadham It may be a simple as it may take slightly longer for your payment to be processed. However why not give Sky a ring and see what they say?