https://helpforum.sky.com/t5/Account-Billing/My-payments/m-p/5242420#M287105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4648835">@DawnTaylor</a>&nbsp;<BR />You haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P><BR />Have you made an unnecessary manual payment? The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s currently showing as a credit.</STRONG></P> Mon, 30 Mar 2026 11:18:02 GMT Daniel0210 2026-03-30T11:18:02Z https://helpforum.sky.com/t5/Account-Billing/My-payments/m-p/5242416#M287103 <P>Have you taken 2 payments from me this month as I paid on March the 10th too?</P> Mon, 30 Mar 2026 11:13:28 GMT https://helpforum.sky.com/t5/Account-Billing/My-payments/m-p/5242416#M287103 DawnTaylor 2026-03-30T11:13:28Z https://helpforum.sky.com/t5/Account-Billing/My-payments/m-p/5242420#M287105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4648835">@DawnTaylor</a>&nbsp;<BR />You haven’t contacted Sky by posting on here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P><BR />Have you made an unnecessary manual payment? The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment. <BR /><BR />Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.<BR /><BR />If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s currently showing as a credit.</STRONG></P> Mon, 30 Mar 2026 11:18:02 GMT https://helpforum.sky.com/t5/Account-Billing/My-payments/m-p/5242420#M287105 Daniel0210 2026-03-30T11:18:02Z