topic Re: Change before installation date in Account & Billing

Change before installation date

Paigerow — Sat, 28 Mar 2026 08:20:11 GMT

Hello, we are due to get sky fitted on Monday; I know it's last minute but I want to change from the sky stream device we have been sent to a sky q box; could I just as the engineer when he comes or would I need to get in touch with sky

Re: Change before installation date

MightyQuinn — Mon, 30 Mar 2026 10:25:47 GMT

Hi @Paigerow You would need to get in touch with Sky. Why are you expecting an engineer for Sky Stream? Normally, self install.

Re: Change before installation date

Paigerow — Mon, 30 Mar 2026 10:28:03 GMT

Hi we got in touch and we required the engineer as the broadband to be put into the house as it has not been in this house yet

Re: Change before installation date

DaveDrizen — Mon, 30 Mar 2026 11:21:25 GMT

@Paigerow wrote:
Hi we got in touch and we required the engineer as the broadband to be put into the house as it has not been in this house yet

Your broadband may be installed by a engineer if the property has not had broadband before. However it might it be Sky enginger as such work usualy done open reach. As such you equipment, broadband hub and your Sky stream box will arrive separately by post or Simlar method. And as such your Sky steam will usually be self install.

Re: Change before installation date

MightyQuinn — Mon, 30 Mar 2026 12:18:23 GMT

@Paigerow wrote:
Hi we got in touch and we required the engineer as the broadband to be put into the house as it has not been in this house yet

Hi @Paigerow That would be an Openreach engineer. They wouldn't know anything about Sky TV.

Re: Change before installation date

martswain — Mon, 30 Mar 2026 12:20:21 GMT

A broadband engineer will only install that service.

If you have ordered a package that includes Stream that box will just arrive by courier, not be provided by the broadband engineer.

You may have to cancel everything and reorder if you have a discounted package.

Do you already have a satellite dish at the property?