https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242359#M287090 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633907">@Sajanth</a>&nbsp; The community Messaging team can help with that if you them to contact you?</P> Mon, 30 Mar 2026 10:12:52 GMT GD1 2026-03-30T10:12:52Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242331#M287078 <P>I have cancelled my sky mobile services, and have credit in balance but it has not been refunded into my account. How long is the usual time period for refunds? I have cancelled my services about 2 weeks ago now.</P> Mon, 30 Mar 2026 09:51:20 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242331#M287078 Sajanth 2026-03-30T09:51:20Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242335#M287079 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633907">@Sajanth</a>&nbsp; Refunds can normally take around 6 weeks, however, we can ask the Community Messaging Team to reach out to you to process your refund.</P> <P>&nbsp;</P> <P>Have you left your paymentn method in place?</P> Mon, 30 Mar 2026 09:53:09 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242335#M287079 GD1 2026-03-30T09:53:09Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242352#M287088 <P>My payment method for my bills was via direct debit, so I would assume my refund will be made into my card. If not, do I have to give any additional details and where should I do so?</P> Mon, 30 Mar 2026 10:03:27 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242352#M287088 Sajanth 2026-03-30T10:03:27Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242359#M287090 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633907">@Sajanth</a>&nbsp; The community Messaging team can help with that if you them to contact you?</P> Mon, 30 Mar 2026 10:12:52 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242359#M287090 GD1 2026-03-30T10:12:52Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242363#M287093 <P>How do I contact them?</P> Mon, 30 Mar 2026 10:17:23 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242363#M287093 Sajanth 2026-03-30T10:17:23Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242367#M287094 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633907">@Sajanth</a>&nbsp; &nbsp;To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works <A href="https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014</A><BR /><BR />Keep an eye out for an invite or blue chat bubble.<BR /><BR />When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.<BR /><BR /><STRONG>Be reassured the email &amp; message is from Sky and your details are safe and secure.<STRONG><BR />If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts<BR /><BR /></STRONG></STRONG></P> Mon, 30 Mar 2026 10:19:48 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242367#M287094 GD1 2026-03-30T10:19:48Z https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242382#M287098 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9873">@GD1</a></SPAN> &nbsp;for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4633907">@Sajanth</a></SPAN> an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Mon, 30 Mar 2026 10:29:50 GMT https://helpforum.sky.com/t5/Account-Billing/How-long-will-it-take-to-get-a-credit-refund/m-p/5242382#M287098 J_ham 2026-03-30T10:29:50Z