topic Re: Lost sky max hub in Account & Billing

Lost sky max hub

Maxhub — Mon, 30 Mar 2026 08:04:13 GMT

I received a replacement sky max hub as the one I had was faulty. As it wasn't working I threw the old one away not realising it had to be returned to you.. can you advise what I need to do.

Re: Lost sky max hub

Mark39 — Mon, 30 Mar 2026 10:06:03 GMT

@Maxhub welcome to this customer Community 🙂

It's unlikely that Sky will respond to your post here, as your Community ID isn't linked to your Sky account.

I'd give Sky a call and explain what has happened. There may be a 'non-return' charge to pay, though if it was faulty, Sky might waive it.

Re: Lost sky max hub

Daniel0210 — Mon, 30 Mar 2026 09:36:18 GMT

@Maxhub

See this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

The charge depends on what equipment you haven’t returned to us.

Sky Q:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33