topic Re: Receiving Credit Refund from Abroad in Account & Billing

Receiving Credit Refund from Abroad

Ytse — Sat, 28 Mar 2026 02:04:34 GMT

I received a message from "sky@notifications.contact.sky" asking me to contact a number (08081 014 437) from a UK landline to arrange repayment of a credit balance on your account. I have moved abroad and no longer have a UK number to call from. I do still have a UK bank account. Is there another way to arrange the repayment to my account?

Thank you.

Re: Receiving Credit Refund from Abroad

GD1 — Mon, 30 Mar 2026 09:25:14 GMT

@Ytse To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Receiving Credit Refund from Abroad

Daniel0210 — Mon, 30 Mar 2026 09:27:08 GMT

@Ytse

If you wish, we can escalate your post to Skys Community Messaging Team. They can either reinstate your payment method to refund you in 3-5 working days or arrange a back office team to raise and send out a cheque to your new address which obviously takes longer and not sure if they'll do that for overseas.

Let us know on this thread if you wish to do this confirming it's still showing as a credit on your Sky account.

Re: Receiving Credit Refund from Abroad

DaveDrizen — Mon, 30 Mar 2026 09:28:15 GMT

If you can find Sky normal customer service number which is 03. number you can call that from abroad by +44 I front of it. Using that number they should still be able to help you.

Re: Receiving Credit Refund from Abroad

Daniel0210 — Mon, 30 Mar 2026 09:30:08 GMT

@DaveDrizen

No need for the OP to call. @GD1 has arranged an escalation chat (beat me to it).

Re: Receiving Credit Refund from Abroad

GD1 — Mon, 30 Mar 2026 09:31:08 GMT

@DaveDrizen They don't need to call as we've escaalted their request to the Community Messaging Team, see my previous reply.

Re: Receiving Credit Refund from Abroad

J_ham — Mon, 30 Mar 2026 09:43:42 GMT

Thanks @GD1 for escalating this. We’ve sent @Ytse an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Receiving Credit Refund from Abroad

Ytse — Tue, 31 Mar 2026 14:58:35 GMT

Thanks very much all for the help! I've now seen the chat icon, have sent a message, and am waiting for a reply. Much appreciated!