topic Re: Mobile services in Account & Billing

Mobile services

Bkezza25 — Sun, 29 Mar 2026 17:52:14 GMT

When is my mobile phone service gonna be restored as it is still suspended and you have received the payment and was paid on 27th of march

Re: Mobile services

Daniel0210 — Sun, 29 Mar 2026 17:55:07 GMT

@Bkezza25

Payments aren't processed at a weekend so provided you've set up a new payment method then hopefully in the next couple of days.

By the way you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Re: Mobile services

caesarome — Sun, 29 Mar 2026 18:19:01 GMT

@Bkezza25

If you haven't already you need to setup your usual payment method again so Sky can start taking it each month from you. Once this has been done and the banks clear your payment which should happen from tomorrow onwards then your mobile should be restored.