topic Re: Credit refund in Account & Billing

Credit refund

Zoejessie — Sun, 29 Mar 2026 14:44:24 GMT

I paid money towards my bill but they still took direct debit and put the money in I paid as credit. Can I get it refunded

Re: Credit refund

Daniel0210 — Sun, 29 Mar 2026 14:48:17 GMT

@Zoejessie
Manual payments are unnecessary. The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s currently showing as a credit.

Re: Credit refund

Zoejessie — Sun, 29 Mar 2026 14:51:31 GMT

Yes some help in getting a refund would be great thanks

Re: Credit refund

caesarome — Sun, 29 Mar 2026 15:06:25 GMT

Do you see a credit on your account ?

Re: Credit refund

Daniel0210 — Sun, 29 Mar 2026 15:08:48 GMT

@Zoejessie

having confirmed it’s currently showing as a credit. ?

Re: Credit refund

Zoejessie — Sun, 29 Mar 2026 16:52:14 GMT

Yes it's showing as credit

Re: Credit refund

Daniel0210 — Sun, 29 Mar 2026 16:54:05 GMT

@Zoejessie
I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

arcadeavenger — Sun, 29 Mar 2026 16:57:41 GMT

Thanks for escalating this @Daniel0210 . We’ve sent @Zoejessie an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Credit refund

Nathan1998 — Thu, 02 Apr 2026 20:50:32 GMT

I have just had this happen twice, once for sky stream which I got sorted and the other for the broadband i need it to be refunded

Re: Credit refund

caesarome — Thu, 02 Apr 2026 21:04:08 GMT

@Nathan1998

Are you saying you have made an unnecessary payment for Broadband which is on your account as a credit ?