topic Re: Made 2 payments in Account & Billing

Made 2 payments

PopplePie — Sat, 28 Mar 2026 21:01:32 GMT

I pad bill and it didn't go through, so paid again. Now i have paid twice. Could I get refund??

Re: Made 2 payments

caesarome — Sat, 28 Mar 2026 22:07:02 GMT

You shouldn't be making payments as you should have a credit/debit card or a direct debit setup so that Sky can take the payment automatically from you.

Now you have made this payment do you see a credit on your account as it is this that can be refunded so if you can confirm that you do see this then we can arrange for someone from Sky's messaging team to contact you via a private message bubble on here tomorrow about this if you would like ?

Re: Made 2 payments

PopplePie — Sun, 29 Mar 2026 06:41:10 GMT

My account is in credit thank you

Re: Made 2 payments

Daniel0210 — Sun, 29 Mar 2026 06:50:39 GMT

@PopplePie

To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Made 2 payments

PopplePie — Sun, 29 Mar 2026 06:51:50 GMT

Thank u 🙂

Re: Made 2 payments

Brill+Gill — Sun, 29 Mar 2026 08:17:51 GMT

Thanks for escalating this @Daniel0210. We’ve sent @PopplePie an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.