topic Re: Outstanding Bill in Account & Billing

Outstanding Bill

Darkfish — Sat, 28 Mar 2026 10:23:49 GMT

I've had this error on my account for sometime now and it's only now beginning to annoy me as I'm trying to upgrade to the sky glass 2.

it tells me I have an outstanding bill, so I follow the links and when I get to my account it says, no issues.

what is going on and how is it resolved?

Re: Outstanding Bill

caesarome — Sat, 28 Mar 2026 10:25:06 GMT

@Darkfish

That reads as if the payment outstanding is a marketplace one so have you looked into this ?

Re: Outstanding Bill

Darkfish — Sat, 28 Mar 2026 10:45:49 GMT

@caesarome -

I think I have.

Ive followed the payments all the way back to 2024 and they're doesn't appear to be any issues?

When I was checking out the forums it appears issues with this type of problem aren't localised and are more frequent than I thought.

Is there anything you can recommend?

I click the link and it doesn't take me to a payment area to sort out the bill, it takes me to the "go look for it yourself" page -

Re: Outstanding Bill

caesarome — Sat, 28 Mar 2026 13:16:24 GMT

@Darkfish

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Outstanding Bill

Brill+Gill — Sat, 28 Mar 2026 13:17:41 GMT

Thanks for escalating this @caesarome. We’ve sent @Darkfish an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Outstanding Bill

Darkfish — Sat, 28 Mar 2026 14:49:08 GMT

Thanks @caesarome - Much appreciated 😊