topic Re: Email @notifications.contact.sky in Account & Billing

Email @notifications.contact.sky

thfc3569 — Fri, 27 Mar 2026 13:48:48 GMT

Hi I have also received an email with my christian name from[Removed] (Ive had to separate this address so it wont be blocked by Sky regarding

Please contact us to arrange repayment of a credit balance on your account which was sent to an old email address that we used when we previously subscribed to Sky at an old address. The number provided was [Removed] when I checked this number with Money Saving Expert , the article said the number was genuine. But I called Sky as a back up and they had no record of an email being sent. So I am very confused as most articles on this forum advise to beware, but MSE say its genuine. I provided this info to Sky and they gave me an email address of[Removed] to send the email on to, but that bounced back to me as undelivered. Have anyone else had this issue and should I persue further?

Moderator notes: Removed email address and phone number

Re: Email @notifications.contact.sky

GD1 — Fri, 27 Mar 2026 10:39:23 GMT

@thfc3569 Have you checkecd your old account? Is there a credit showing?

The fact a CSA is unaware of Sky sending this email is worrying as even we are aware that Sky are sending these out.

Re: Email @notifications.contact.sky

caesarome — Fri, 27 Mar 2026 13:51:46 GMT

@thfc3569

Does a credit show on your old account here:

https://www.sky.com/bill/tv-broadband-talk

Re: Email @notifications.contact.sky

thfc3569 — Mon, 30 Mar 2026 16:43:56 GMT

Thank you GD1. Now resolved after 3 x telephone calls and pressing for a resoution - all Sky advisors denied any credits or refunds to come & no communication from Sky on either current or cancelled accounts. Went with the MSE advice and called the alternative number - commincation found straight away and credit applied.

Re: Email @notifications.contact.sky

thfc3569 — Mon, 30 Mar 2026 16:49:32 GMT

Thank you caesar ome. Now resolved after 3 x telephone calls and pressing for a resoution - all Sky advisors denied any credits or refunds to come & no communication from Sky on either current or cancelled accounts. Went with the MSE advice and called the alternative number - commincation found straight away and credit applied.