topic Re: Credit refund required on broadband in Account & Billing

Credit refund required on broadband

rgbUser — Fri, 27 Mar 2026 09:31:42 GMT

My only sky service was broadband which I've now ceased, how do I go about getting my credit refund which is showing on my account?

Re: Credit refund required on broadband

GD1 — Fri, 27 Mar 2026 09:36:25 GMT

@rgbUser When did service end? Did you leave a direct debit setup?

Re: Credit refund required on broadband

rgbUser — Fri, 27 Mar 2026 09:38:17 GMT

Hi it ended on 18th March and yes DD still in place.

Re: Credit refund required on broadband

rgbUser — Fri, 27 Mar 2026 09:55:41 GMT

@GD1 Hi it ended on 18th March and yes DD still in place.

Re: Credit refund required on broadband

GD1 — Fri, 27 Mar 2026 10:05:42 GMT

@rgbUser Refunds normally take around 6 weeks, however to get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund required on broadband

Jason- — Fri, 27 Mar 2026 10:11:18 GMT

Hey @GD1, thanks for making us aware of this. We'll be sure to drop @rgbUser and invite now to sort out their refund 👍🏻

Thanks, Jason-