topic Re: Sky Website / App Not processing card payments (tried multiple banks) in Account & Billing

Sky Website / App Not processing card payments (tried multiple banks)

Solair — Fri, 20 Mar 2026 14:51:14 GMT

We moved our Sky subscription to Stream, after a long number of years with Sky going way back to the 1990s. This was to faciliate removal of a dish for practical reasons.

When we moved for some reason Sky somehow screwed up the direct debit mandate and did not set it up, which resulted in a bill outstanding. We attempted to log in and pay this bill, and it just will not process. It goes to the 3D security authentication and then the amount is not taken.

I have tried two Irish bricks and mortar banks with both credit and debit cards, and Revolut without success.

The direct debit seems to be in place now, so I am just going to let it roll over to the next billing cycle as I have tried this about 8 or 9 times and I frankly don't have the time or the patience for it anymore.

We have been with Sky since the mid 1990s and this is really ridiculous. I'm being bombarded with text messages saying the bill is outstanding and your systems seem to be unwilling to take my money!

Re: Sky Website / App Not processing card payments (tried multiple banks)

ItWasAllMichele — Thu, 26 Mar 2026 15:53:00 GMT

Hi there, apologies for the delay in responding. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 ^Michelle

Re: Sky Website / App Not processing card payments (tried multiple banks)

pc — Fri, 10 Apr 2026 07:56:25 GMT

I am having the excat same problem, been on direct debit for 20+ year moving to Credit Card for Stream plus Mobile and wont accept any Irish credit card numbers