https://helpforum.sky.com/t5/Account-Billing/Account-issues/m-p/5238910#M286614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4645208">@Reaper85</a>&nbsp;without access to your accounts (we're customers here, not Sky advisers) it's difficult to know what has happened. However, if you now have two separate Sky accounts, for whatever reason, you need to have a direct debit in place for each account.</P> Thu, 26 Mar 2026 10:54:46 GMT Mark39 2026-03-26T10:54:46Z https://helpforum.sky.com/t5/Account-Billing/Account-issues/m-p/5238906#M286613 <P>I pay my account by direct debt and I've been I formed that my account is in arrears which isnt possible as it's been paid every month. I had some issues when I moved home and was without internet for a few weeks and was informed I'd be given a reduction which I received and that my sky and internet was on one fixed payment but now its showing as 2 payments how is this possible.&nbsp;</P> Thu, 26 Mar 2026 10:50:13 GMT https://helpforum.sky.com/t5/Account-Billing/Account-issues/m-p/5238906#M286613 Reaper85 2026-03-26T10:50:13Z https://helpforum.sky.com/t5/Account-Billing/Account-issues/m-p/5238910#M286614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4645208">@Reaper85</a>&nbsp;without access to your accounts (we're customers here, not Sky advisers) it's difficult to know what has happened. However, if you now have two separate Sky accounts, for whatever reason, you need to have a direct debit in place for each account.</P> Thu, 26 Mar 2026 10:54:46 GMT https://helpforum.sky.com/t5/Account-Billing/Account-issues/m-p/5238910#M286614 Mark39 2026-03-26T10:54:46Z