Broadabnd set up a complete shambles

Ian_L — Wed, 25 Mar 2026 21:00:23 GMT

A few weeks aog we signed pu for Sky broadband and given an install date 10 days later. This got put back a few days then we get told that we cant have it installed for 3 months (mid June). Fine we can wait.

However, today someone turned up dug up in the pavement to put a duct in but didnt tell us. However they must have broken the Virgin fibre cable early afternoon. So I spent some time checking my Virgin box and restarting it with no luck so contacted Virgin.

On going out of the house I noticed that the patched tarmac and duct installed right up against the Virgin cable.

Virgin cant send an engineer to us for a few weeks so now we have no broadband or Skt TV til either they come out or Sky can actually install their broadband service. I know this is Openreach doing the work but our contrac is with Sky.

I am tempted just to get rid of all my Sky TV and cancel their broadband as they have well and truly screwed us over.

Re: Broadabnd set up a complete shambles

PandJ2020 — Wed, 25 Mar 2026 21:31:07 GMT

What did Sky say when you reporting this to them?

topic Re: Broadabnd set up a complete shambles in Account & Billing

Broadabnd set up a complete shambles

Re: Broadabnd set up a complete shambles