topic Re: Billing and costs in Account & Billing

Billing and costs

Annie195821 — Tue, 24 Mar 2026 20:39:49 GMT

How does in contract discount work as per my contract and also the Broadband subscription discounted.

Re: Billing and costs

Chrisee — Wed, 25 Mar 2026 07:31:41 GMT

@Annie195821 if you have been given a discount thst is applied for a period, maybe 6 or 12 months, and will show in your monthly bill which you can easily see if you log into the My Sky website of app. When the period of the discount runs out your price reverts to the undiscounted price. You can see future bills for the next few months on the site so these dont comexas axshock.

Re: Billing and costs

Daniel0210 — Wed, 25 Mar 2026 07:37:23 GMT

@Annie195821

Once your discounted minimum term is approaching the end of its term the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you then decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.